FAQs1. Why did Concordia decide to participate in a P-Card program?
Like most companies, we are exploring ways to streamline processes and reduce costs. Frequently, the expenses incurred to process a small dollar purchase can run as high as the price of the item itself.
With a P-Card, many of the typical purchasing steps can be eliminated, including generating a requisition, preparing a purchase order, matching a packing slip to a purchase order, coding an invoice, preparing a check to the vendor and reconciling the check to the bank statement.
2. What is the procedure when I pay for something with my P-Card?
The process is the same as when using your personal credit card, with the exception of Concordia’s tax exempt status. You must always ask for a receipt for your records, particularly for phone, fax and mail orders.
3. Are there any restrictions associated with the use of my Card?
Yes, in addition to Concordia’s policy stating the type of products you can buy, other controls and limits may be placed on your card, including:
- A monthly dollar limit
- A per transaction dollar limit
- Blocked merchant categories
4. How will I know if I have exceeded my monthly limit?
You can find this information online under the personal profile tab or you may call the customer service number on the back of your card.
5. What should I do if a supplier does not accept the Wells Fargo P-Card?
Please contact Purchase Card Administrator Diane Aafedt and provide the supplier’s name, address and phone number.
6. How will I know if Concordia is billed correctly for my purchases?
You will receive a monthly cardholder activity statement online listing all the purchases made and credits received in the previous month. This statement is for your review only and allows you to reconcile your purchases. You must review the statement in a timely manner, as any disputed or fraudulent transactions must be reported to Wells Fargo in a timely manner.
7. How will my monthly P-Card bills be paid?
You are not responsible for the payment of your P-Card bills. The monthly statement you receive is for you to review and reconcile your purchases. Accounts Payable will make one payment to Wells Fargo Bank covering P-Card expenses for all employees using the card.
8. Who may I talk to if I have questions?
Our current Purchase Card Administrator is Diane Aafedt. The PCA should be contacted for questions regarding limits, usage and other issues. Only the PCA has the authority to change any existing information or restrictions to your account.
9. What should I do if I have a problem associated with something I bought with my P-Card?
Please refer to Disputed or Fraudulent Charges for complete details. It is extremely important that you address these items immediately.
10. Once I receive the card, can I begin using it immediately?
You may begin using your card immediately after activating your card. Instructions to activate the card will be given to you when you receive your card.
11. What should I do if my card is lost or stolen?
It is extremely important to call Wells Fargo Customer Service at 1.800.932.0036 immediately in the event your card is lost or stolen. You must also notify Purchase Card Administrator Diane Aafedt.
12. Can another employee use my card for purchases?
At no time should another individual use your P-Card.
13. Can the P Card be used outside of the United States?
Yes, the Wells Fargo P-Card is accepted worldwide. Purchases can be made in any currency and billed in U.S. Dollars. The currency, as well as the foreign exchange rate used, is stated for each transaction on your statement.
14. What should I do if I need to change my monthly or single purchase limits?
Please contact Purchase Card Administrator Diane Aafedt.